At Biluibaba, we want you and your pet to be completely happy! If you are not satisfied with your purchase, we are here to help. This Refund Policy outlines when and how refunds are processed.
1. Product Refunds
Refunds for physical products (food, accessories, toys) are issued under the following conditions:
- The item is defective or damaged upon receipt.
- The item is returned within 7 days of receipt (for defective/damaged items).
- The item is out of stock after payment was made.
- The item received is expired or incorrect.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2. Veterinary Consultation Refunds
For veterinary services:
- Full Refund: If you cancel the appointment at least 24 hours in advance.
- Full Refund: If the vet does not join the scheduled session within 15 minutes.
- No Refund: If you miss the appointment or cancel less than 24 hours before the scheduled time.
3. Vendor Responsibility
Vendors and vets must comply with these refund policies and accept any associated charges. Refunds to customers for any returns or cancellations may be deducted from the vendor's future payments.
4. Processing Time
If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days.
5. Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund yet, please contact us at support@biluibaba.com.